1. What is your refund or replacement policy?

We provide full refund or replacement of damaged items within 5 days of the order delivery date.

2. What should I do if I receive a damaged product or a dead plant?

Please make an uncut unboxing video as soon as you receive the product. This video will be required to process your claim for a refund or replacement in case of any damage or dead plants.

3. How can I track my order?

You can check the delivery status of your order using the tracking ID provided. Visit our Track Order page to stay updated on where your order has reached.

4. When will my order be shipped?

Orders are typically shipped within 2-3 days. In rare cases, it may take a few extra days. If there's a delay, we will notify you promptly.

5. What should I do if I entered the wrong address?

Please contact us immediately by emailing [email protected] or messaging us on WhatsApp at +919201572529. It's crucial to inform us before the order is shipped, as we won't be able to assist after shipping.

6. I can't find the plant I want. How can I request it?

The products listed on our website are currently available. If you’re looking for a specific plant that’s not listed, please write to us, and we’ll do our best to make it available for you.

7. My money was deducted, but the order is not showing. What should I do?

It may take a few minutes for the order to reflect. If it's not visible after 15 minutes, please contact us, and we'll help validate your transaction. Your money is secure, and we will ensure no loss on your end.

8. I’m having trouble with payment, and I don't see any other payment options. What should I do?

Please reach out to us via WhatsApp at +919201572529 or email at [email protected]. We will assist you in completing your order.

9. Can I cancel my order once it's placed?

If you need to cancel your order, please contact us immediately. Cancellations are possible only if the order has not been processed or shipped. Once shipped, we cannot cancel or modify the order.

10. I received my order, but some items are missing. What happened?

Paudhewale.com is an online marketplace, and your order may contain products from different sellers. If so, the items will be shipped separately, and you will receive them at different times.

11. Will the plants be of good quality, and what size will they be?

All sellers on Paudhewale.com are verified, and we maintain strict quality control. You can trust that the plants delivered to you will be of good quality and meet the size expectations stated on the product page.

12. Can I place an order using Cash on Delivery (COD)?

We do offer COD for products from sellers who have this option enabled. However, we encourage prepaid orders to ensure the safety of the plants and to avoid fake orders. You can share your requirement with us, and we can work to make it possible.